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Customer Services

Centre Management

The Centre Management Suite is located at 75 Davies Street and can help with: General enquiries, Lost property Assistance in an emergency and Special assistance for customers with disabilities

For all other visits, please make an appointment by telephoning (0207) 493 4820.

Christmas and New Years Opening Hours

Click here for the centre's Christmas and New Years hours.

Please note, individual store hours may vary.  We advise you to check directly with stores before arriving to avoid any dissapointment.

Finding your way around

The centre is well signposted both indoors and out. However, to make life that little bit easier, we've published a pdf shopping map that you can print out and take with you. 

Getting in touch

Centre Management work to ensure that West One continues to be a safe and pleasant environment in which to shop. If you have an enquiry, or some feedback about your shopping experience please feel free to get in touch.

Key contacts, including email addresses and telephone numbers, are published on this web site. 

  

Facilities

Public Toilets

The nearest public toilets are in St Christophers Place, just off Oxford Street, opposite West One Shopping Centre.

Disabled Access

If you have a disability and require assistance, please do not hesitate to contact a member of our staff on telephone 0207493 4820 or ask one of our centre security guards.

Security

Our Security team possess the required government issued licences and are fully trained in customer services. They can be identified by smart grey suits and patrol the centre ensuring the safety and security of all our customers.